Terms of Service

1. Acceptance of Terms

Welcome to our SaaS platform (the "Service"). By accessing or using our Service, you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not access or use the Service.

These Terms constitute a legally binding agreement between you (either an individual or an entity) and the Service provider. Your continued use of the Service constitutes acceptance of these Terms and any future modifications.

We reserve the right to modify these Terms at any time. We will notify you of material changes via email or through the Service. Your continued use after such modifications constitutes acceptance of the updated Terms.

2. Account Registration and Security

To access certain features of the Service, you must register for an account. You agree to:

• Provide accurate, current, and complete information during registration
• Maintain and promptly update your account information
• Maintain the security of your account credentials
• Notify us immediately of any unauthorized access or security breach
• Accept responsibility for all activities that occur under your account

You may not share your account credentials with others or allow others to access your account. You are solely responsible for maintaining the confidentiality of your password and for all activities under your account.

We reserve the right to suspend or terminate accounts that violate these Terms or engage in fraudulent, abusive, or illegal activity.

3. Usage-Based Billing and Subscriptions

The Service operates on a usage-based billing model with multiple subscription tiers. By subscribing, you agree to the following:

3.1 Billing Structure

Our pricing is based on your selected subscription tier and actual usage of the Service. Usage metrics may include but are not limited to: active users, API calls, storage, bandwidth, compute resources, and feature access.

All fees are stated in U.S. dollars unless otherwise specified. Billing occurs monthly or annually based on your selected billing cycle. Usage charges are calculated at the end of each billing period based on actual consumption.

3.2 Payment Terms

You agree to provide valid payment information and authorize us to charge your payment method for all fees incurred. Payment is due immediately upon invoice. Unpaid invoices may result in service suspension or termination.

All fees are non-refundable except as required by law or as explicitly stated in these Terms. We do not provide refunds or credits for partial months or unused subscription periods.

3.3 Overage and Usage Limits

If your usage exceeds your subscription tier's included limits, you will be charged overage fees according to our published pricing. We will make reasonable efforts to notify you when approaching usage limits.

We reserve the right to implement rate limits, throttling, or temporary service restrictions if usage patterns indicate abuse, exceed reasonable limits, or threaten service stability.

3.4 Subscription Changes

You may upgrade or downgrade your subscription tier at any time. Upgrades take effect immediately and you will be charged the prorated difference. Downgrades take effect at the start of your next billing cycle.

Cancellations take effect at the end of your current billing period. You will retain access until the end of the paid period. No refunds are provided for early cancellations.

3.5 Price Changes

We reserve the right to modify our pricing at any time. Price changes will not affect your current billing cycle and will take effect at your next renewal. We will provide at least 30 days' notice of material price increases.

3.6 Taxes

All fees are exclusive of applicable taxes (including sales, use, value-added, and similar taxes). You are responsible for all applicable taxes except those based on our net income.

4. Multi-Tenant Architecture and Data Isolation

Our Service operates on a multi-tenant architecture where multiple customers share infrastructure resources while maintaining logical data separation.

4.1 Data Isolation

We implement robust data isolation measures to ensure your data remains separate from other tenants' data. Each tenant's data is logically isolated through database-level partitioning, access controls, and encryption.

Despite our data isolation measures, you acknowledge that you share infrastructure resources with other customers. We employ industry-standard security practices but cannot guarantee absolute isolation in a shared environment.

4.2 Resource Sharing and Fair Use

While tenants share underlying infrastructure, we monitor resource utilization to prevent any single tenant from degrading service quality for others. We reserve the right to implement fair use policies and resource limits.

You agree not to use the Service in a manner that excessively consumes shared resources or negatively impacts other tenants. Activities that may constitute excessive use include: unusually high API request volumes, resource-intensive operations, or patterns indicating abuse or attempts to circumvent usage limits.

4.3 Tenant Isolation Limitations

You acknowledge that multi-tenant architecture has inherent limitations. While we strive to maintain robust isolation, you should not use the Service for applications requiring absolute physical isolation or where regulatory requirements mandate single-tenant deployments.

5. White-Label and Customization Rights

Certain subscription tiers include white-label capabilities allowing you to rebrand the Service for your end users.

5.1 White-Label License

Subject to these Terms and your subscription tier, we grant you a limited, non-exclusive, non-transferable license to rebrand the user-facing components of the Service with your own branding, logos, and color schemes.

White-label capabilities may include: custom domains, logo replacement, color scheme customization, and removal of our branding from user-facing interfaces. The specific capabilities available depend on your subscription tier.

5.2 White-Label Restrictions

You may not use white-label features to:

• Misrepresent the origin or ownership of the Service
• Imply endorsement or partnership without our written consent
• Remove copyright notices or proprietary rights markings from the underlying software
• Rebrand the Service to compete directly with us
• Violate third-party intellectual property rights
• Create confusion about the Service's true provider

5.3 Your Branding Responsibility

You are solely responsible for your branding, logos, and customizations. You represent and warrant that you have all necessary rights to use your branding and that such use does not infringe upon third-party rights.

You agree to indemnify and hold us harmless from any claims arising from your branding or customizations.

5.4 Attribution Requirements

Even with white-label features enabled, you must maintain attribution in non-user-facing areas such as administrative panels, API documentation, and technical documentation unless you have an enterprise agreement that explicitly removes this requirement.

5.5 Customization Support

We provide reasonable customization support based on your subscription tier. Custom development, extensive integrations, or modifications beyond standard white-label features may require additional fees and a separate agreement.

6. Acceptable Use Policy

You agree to use the Service only for lawful purposes and in accordance with these Terms. Prohibited uses include but are not limited to:

• Violating any applicable law or regulation
• Infringing upon intellectual property rights
• Transmitting malicious code, viruses, or harmful software
• Attempting to gain unauthorized access to the Service or other users' accounts
• Interfering with or disrupting the Service or servers
• Using the Service to send spam or unsolicited communications
• Harvesting or collecting information about other users without consent
• Impersonating others or misrepresenting your affiliation
• Using the Service for any illegal, fraudulent, or abusive purpose
• Reverse engineering, decompiling, or attempting to extract source code
• Removing or modifying proprietary notices or labels
• Using automated systems to access the Service in violation of rate limits

We reserve the right to investigate violations and take appropriate action, including suspension or termination of access, reporting to law enforcement, and pursuing legal action.

7. Intellectual Property Rights

7.1 Our Property

The Service, including all software, content, features, and functionality, is owned by us or our licensors. This includes trademarks, service marks, logos, and all intellectual property rights therein.

These Terms do not grant you any ownership rights in the Service. You receive only a limited license to use the Service as set forth in these Terms.

7.2 Your Data

You retain all rights to data, content, and materials you submit to the Service ("Your Data"). You grant us a limited license to use, store, process, and display Your Data solely to provide the Service.

You represent and warrant that you have all necessary rights to Your Data and that Your Data does not infringe upon third-party rights or violate applicable laws.

7.3 Feedback

If you provide feedback, suggestions, or ideas about the Service, you grant us a worldwide, perpetual, irrevocable, royalty-free license to use, modify, and incorporate such feedback without compensation or attribution.

8. Data Privacy and Security

We take data privacy and security seriously. Our practices are governed by our Privacy Policy, which is incorporated into these Terms by reference.

8.1 Data Processing

We process Your Data in accordance with applicable data protection laws. We implement reasonable security measures to protect Your Data from unauthorized access, disclosure, alteration, or destruction.

8.2 Data Location

Your Data may be stored and processed in the United States or other jurisdictions where we or our service providers maintain facilities. By using the Service, you consent to the transfer of Your Data to these locations.

8.3 Security Incidents

In the event of a security incident affecting Your Data, we will notify you in accordance with applicable law and our Privacy Policy. We will take reasonable steps to investigate and remediate security incidents.

8.4 Your Security Responsibilities

You are responsible for maintaining the security of your account, properly configuring security settings, and ensuring that Your Data complies with applicable laws. We are not responsible for unauthorized access resulting from your failure to secure your account.

9. Service Level and Availability

We strive to maintain high availability and performance but do not guarantee uninterrupted or error-free service.

9.1 Maintenance and Downtime

We may perform scheduled maintenance that temporarily interrupts service availability. We will provide advance notice of scheduled maintenance when reasonably possible.

We are not liable for service interruptions caused by circumstances beyond our reasonable control, including third-party service failures, network issues, natural disasters, or force majeure events.

9.2 Service Level Agreement

Certain subscription tiers include Service Level Agreements (SLAs) with specific uptime commitments and remedies. SLA terms are provided separately and incorporated by reference.

9.3 Service Modifications

We reserve the right to modify, suspend, or discontinue any aspect of the Service at any time. We will provide reasonable notice of material changes that negatively impact functionality.

10. Termination

10.1 Termination by You

You may terminate your account at any time through the Service interface or by contacting support. Termination is effective at the end of your current billing period. You remain responsible for all fees incurred prior to termination.

10.2 Termination by Us

We may suspend or terminate your access immediately if you:

• Violate these Terms or our Acceptable Use Policy
• Fail to pay fees when due
• Engage in fraudulent, abusive, or illegal activity
• Pose a security risk to the Service or other users
• Use the Service in a manner that could harm our reputation or business

10.3 Effects of Termination

Upon termination:

• Your access to the Service will cease
• You must cease all use of the Service
• We may delete Your Data in accordance with our data retention policies
• You remain responsible for all fees incurred prior to termination
• Provisions that by their nature should survive will survive termination

10.4 Data Retrieval

After termination, we may provide a limited period for you to retrieve Your Data. After this period, we may permanently delete Your Data. It is your responsibility to export Your Data before termination.

11. Warranties and Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.

WE DISCLAIM ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:

• IMPLIED WARRANTIES OF MERCHANTABILITY
• FITNESS FOR A PARTICULAR PURPOSE
• NON-INFRINGEMENT
• TITLE
• ACCURACY OR COMPLETENESS OF CONTENT
• UNINTERRUPTED OR ERROR-FREE OPERATION
• SECURITY OR FREEDOM FROM VIRUSES

We do not warrant that the Service will meet your requirements or that defects will be corrected. Your use of the Service is at your sole risk.

Some jurisdictions do not allow exclusion of implied warranties, so some of the above exclusions may not apply to you.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR USE, ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE.

OUR TOTAL AGGREGATE LIABILITY SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY, OR ONE HUNDRED DOLLARS ($100), WHICHEVER IS GREATER.

These limitations apply even if we have been advised of the possibility of such damages and regardless of the form of action, whether in contract, tort, strict liability, or otherwise.

Some jurisdictions do not allow limitation of liability for consequential damages, so some of the above limitations may not apply to you.

12.1 Exceptions

The limitations in this section do not apply to:

• Your payment obligations
• Your indemnification obligations
• Your violations of intellectual property rights
• Gross negligence or willful misconduct
• Matters that cannot be limited by applicable law

13. Indemnification

You agree to indemnify, defend, and hold harmless us, our affiliates, officers, directors, employees, agents, and licensors from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or related to:

• Your use or misuse of the Service
• Your violation of these Terms
• Your violation of any law or regulation
• Your Data or your branding/customizations
• Your infringement of third-party rights
• Your end users' use of the white-labeled Service

We reserve the right to assume exclusive defense and control of any matter subject to indemnification, in which case you will cooperate in asserting any available defenses.

This indemnification obligation survives termination of these Terms and your use of the Service.

14. Dispute Resolution and Governing Law

14.1 Governing Law

These Terms are governed by the laws of the State of Delaware, United States, without regard to conflict of law principles.

14.2 Arbitration Agreement

Any dispute arising out of or relating to these Terms or the Service shall be resolved through binding arbitration in accordance with the Commercial Arbitration Rules of the American Arbitration Association.

Arbitration shall be conducted by a single arbitrator and shall take place in Wilmington, Delaware. The arbitrator's award shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

14.3 Class Action Waiver

You agree to bring claims only in your individual capacity and not as part of any class, collective, or representative action. You waive any right to participate in class action lawsuits or class-wide arbitration.

14.4 Exceptions to Arbitration

Either party may seek injunctive or equitable relief in any court of competent jurisdiction to prevent actual or threatened infringement of intellectual property rights.

14.5 Opt-Out

You may opt out of this arbitration agreement within 30 days of first accepting these Terms by sending written notice to our designated contact address.

15. General Provisions

15.1 Entire Agreement

These Terms, together with our Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and us regarding the Service.

15.2 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

15.3 Waiver

Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.

15.4 Assignment

You may not assign or transfer these Terms or your rights hereunder without our prior written consent. We may assign these Terms without restriction.

15.5 Force Majeure

We are not liable for failure to perform due to circumstances beyond our reasonable control, including natural disasters, war, terrorism, labor disputes, government actions, or service failures by third-party providers.

15.6 Export Compliance

You agree to comply with all applicable export and import laws and regulations. You represent that you are not located in a country subject to U.S. government embargo or designated as a "terrorist supporting" country.

15.7 Independent Contractors

The parties are independent contractors. These Terms do not create a partnership, franchise, joint venture, agency, or employment relationship.

15.8 Third-Party Beneficiaries

There are no third-party beneficiaries to these Terms.

15.9 Notices

Notices to you may be sent to the email address associated with your account. Notices to us must be sent to our designated contact address. Notices are deemed received when sent to the provided address.

15.10 Language

These Terms are provided in English. Any translations are for convenience only. In case of conflict, the English version prevails.

16. Contact Information

If you have questions about these Terms, please contact us at: